Imperial Valley College has partnered with BankMobile, a financial services company focused solely on higher education, to offer more options on delivering financial aid refunds to students. For more information about BankMobile, visit this link: https://bankmobiledisbursements.com/refundchoices/

BankMobile will mail information to the mailing address you have on WebSTAR. So, it's important that your address is current. If for any reason you think it might not be, please check and update WebSTAR immediately.

To review and update your address you can use one of the below methods:

1. Log into your WebSTAR account, click on the "Personal Information" tab and click on "Update Address(es) and Phone(s)".
2. Visit or contact Admissions and Records at 760-355-6101 for assistance.

FAQ's

1. What if I forgot my Student ID?
2. What if I cannot get into my WebSTAR Student Account.
3. I have moved and need to update my address so my Refund Kit goes to my new address. How do I do that?
4. What types of Refunds will I receive from IVC?

What if I forgot my Student ID?

Please visit or contact Admissions and Records at 760-355-6101 for assistance. (top)

What if I cannot get into my WebSTAR Student Account.

Please visit or contact Admissions and Records at 760-355-6101 for assistance. (top)

I need to update my address so my Refund Selection Kit goes to my new address. How do I do that?

Your address can be changed by accessing WebSTAR. Go to webstar.imperial.edu, login, click on the "Personal Information" tab and click on "Update Address(es) and Phone(s)"..(top)

What types of Refunds will I receive from IVC?

The most common types of refunds BankMobile disburses are funds leftover from Financial Aid awards after your tuition has been applied to your account. You may also receive a refund if you overpaid your tuition, withdrew from a class, or other misc. reasons. (top)

More Questions? Run a search for your questions here.

Go to:https://bankmobile.custhelp.com/app/home (top)

Online Link to BankMobile

www.BankMobileVibe.com – You can go directly to this link to manage your current BankMobile account. (top)

Contact for BankMobile Customer Care?

All Questions: 877-327-9515
Hours – 8 a.m. to 11 p.m. EST 7 days a week.
After hours Lost or Stolen Cards: 800-554-8969
Automated phone service is available 24 hours a day. (top)

Contact Phone Numbers & Hours for IVC Business Office?

You can contact IVC Business Office for questions on BankMobile at 760-355-6238.

• Fees, Refunds, Payment Plan page (top)

Click here to view our institution's contract with BankMobile