BMTX, Inc. will mail information to the mailing address you have on WebSTAR. So, it's important that your address is current. If for any reason you think it might not be, please check and update WebSTAR immediately.

To review and update your address you can use one of the below methods:

1. Log into your WebSTAR account, click on the "Personal Information" tab and click on "Update Address(es) and Phone(s)".
2. Visit or contact Admissions and Records at 760-355-6101 for assistance.

FAQ's

1. What if I forgot my Student ID?
2. What if I cannot get into my WebSTAR Student Account?
3. I have moved and need to update my address so my Refund Kit goes to my new address. How do I do that?
4. What types of Refunds will I receive from IVC?

What if I forgot my Student ID?

Please visit or contact Admissions and Records at 760-355-6101 for assistance. (top)

What if I cannot get into my WebSTAR Student Account?

Please visit or contact Admissions and Records at 760-355-6101 for assistance. (top)

I need to update my address so my Refund Selection Kit goes to my new address. How do I do that?

Your address can be changed by accessing WebSTAR. Go to WebSTAR login, click on the "Personal Information" tab, and click on "Update Address(es) and Phone(s)"..(top)

What types of Refunds will I receive from IVC?

The most common types of refunds BankMobile Disbursements, a technology solution, powered by BMTX, Inc. disburses are funds leftover from Financial Aid awards after your tuition has been applied to your account. You may also receive a refund if you overpaid your tuition, withdrew from a class, or other misc. reasons. (top)

More Questions? Run a search for your questions here.

Go to: https://bankmobile.custhelp.com/app/home (top)

Contact Phone Numbers & Hours for IVC Business Office?

You can contact IVC Business Office for questions on BankMobile Disbursements at 760-355-6238.

• Fees, Refunds, Payment Plan page (top)

To view our third-party servicer contract for refund management, click here