The IVC Service Desk support is here for you (faculty, staff and students) to provide on-call support campus wide. Please call (760) 355-6300; if you are having problems login into your WebSTAR account or E-mail account, or need help putting in a ticket for a technology request, reprographics request, or maintenance request on the service desk.
The support we offer through the IVC Service Desk online is on three categories:
The IVC Service Desk is a self service online program that is maintained by the Information Technology Department at Imperial Valley College. By submitting your ticket online, you can expect an IT employee to process your request in a timely manner. By calling in, you can expect to have an IT employee answer in-coming phone calls to assist you with your technical issue or problem you are having promptly. In order to access the IVC Service Desk online to receive technical support to a technical problem, please follow the instructions below.
By faculty, staff and students submitting their work requests through the service desk, will help information system document, prioritize, keep track of future ticket cases, develop new FAQ's (Frequently Asked Questions), do technology surveys to find out how we can better serve you, and get statistical information to budget for our own operating costs each fiscal year in maintaining the support we provide here at IVC.
Larry Valenzuela, is the Information Technology Support Specialist that provides campus wide trainings for Imperial Valley College employees in the use of the Service Desk. Faculty or staff can schedule individual appointments by contacting him at (760) 355-6189.
Training Handouts (6)
# Name Last Updated On Downloaded 1 Joomla CMS Usage Guide (Details) (View) Feb 09, 2012 2281 times 2 Live@EDU Outline Handout (Details) (View) May 09, 2012 4296 times 3 Service Desk Clients Guide Handout (Details) (View) Sep 12, 2011 1885 times 4 ShoreTel Call Manager And Voice Mail Sheet Handout (Details) (View) Sep 12, 2011 7852 times 5 WebSTAR Instructions For Faculty - Fall 2011 Handout (Details) (View) Sep 12, 2011 2667 times 6 Windows Live Sky Drive Handout (Details) (View) Sep 12, 2011 2389 times
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